Return and Refund Policy
1. Returns
We want you to be completely satisfied with your purchase from BTT. If for any reason you are not satisfied with your product, we offer a hassle-free return process subject to the following conditions:
- You may return your item(s) within 5 days from the date of purchase.
- The item must be in new, unused, and undamaged condition, with all original packaging and tags.
- Proof of purchase, such as a receipt or order number, is required for all returns.
2. Refunds
Upon the successful return of your item(s), we will process your refund using the original payment method within 10 to 15 days depending on the baking system used. Shipping and handling charges are non-refundable.
3. Exchanges
If you wish to exchange your item for a different size, color, or a similar product, please follow the return process outlined above and place a new order for the desired item.
4. Defective or Damaged Products
If you receive a defective or damaged product, please contact our Customer Support Team within 5 days of receiving the item. We will provide instructions for the return and replacement process. We may require photographic evidence of the defect or damage.
5. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged product. In such cases, we may provide a prepaid return label.
6. Non-Returnable Items
The following items are non-returnable:
- Personalized or customized products.
- Perishable goods.
- Gift cards.
7. Cancellations
If you need to cancel an order, please contact us as soon as possible. If your order has not yet shipped, we will cancel it and issue a full refund. Once your order has shipped, you will need to follow the standard return process.
8. Contact Us
If you have any questions about our return and refund policy or need assistance with a return, please contact our Customer Support Team at: customersupport @btthrive.com
9. Updates to the Policy
We reserve the right to make changes to this Return and Refund Policy. Any changes will be posted on our website and will be effective immediately upon publication.
By making a purchase from BTT, you agree to this Return and Refund Policy.
Reviews
I recently purchased this and I love it! The material is so soft!!!! I also appreciate the fact that Stef had parents in mind while designing this romper, it shows in every aspect, from the soft fabric to the functional design. I highly recommend it to any parent looking for more practical clothes for their baby’s collection
I just wanted to take a moment to say how thrilled I am with the romper you created! This romper is an absolute game-changer for me and my baby. From the moment I first felt the fabric, I could tell it was something special. The bamboo material is incredibly soft. It’s clear that you put so much thought and love into every detail. Definitely recommend this!