
Consultation
Warm Conversation About Parenting
Service Description
Consulting for parents at Born to Thrive is a dedicated service designed to provide expert guidance and support to parents on a wide range of topics related to parenting and child development




Cancellation Policy
Clients must provide at least 48 hours notice for cancellations to avoid charges. Cancellations can be made via phone at (857) 200-8309 or email at estefani@btthrive.com. Cancellations made with less than 24 hours notice will be subject to a charge of 100% of the booked hours. Cancellations made between 24 and 48 hours notice will be subject to 50% charge. The caretaker will be required to work the booked hours and no more than a total of 60 hours per week. The week begins on Monday and ends on Friday. Booked hours are considered the time the caretaker is booked by the family, meaning the start time and ending time as agreed upon. Please understand that hours are guaranteed per the caretaker’s scheduled hours. Sending the caretaker home three hours earlier and expecting her/him to work those hours on the weekends, for example, is unacceptable. Sending caretaker home earlier falls into the late cancellation policy if made with less than 24 hours notice. There will be no banking hours, as they are illegal in Massachusetts. Caretakers may be requested to work overtime, and proper compensation will be paid for any overtime worked, any time worked aside of the booked hours. Rescheduling: Clients may reschedule/cancel their appointment with at least 48 hours notice without any penalty. If client needs to reschedule with less than 24 hours notice, it will be treated as a late cancellation, and it will be charged 100% of the booked hours. Worker Sickness: If the scheduled caretaker is sick or unable to attend the appointment due to health reasons, we will notify the client as soon as possible. In such cases, clients will have the option to reschedule the appointment at no additional cost or receive a full refund/ if payment was made upfront, or request a different caretaker from BTT's team. We value the time and commitment of our caretakers and strive to provide them with a fair working environment. Therefore, adhering to these policies helps ensure that our caretakers are treated with respect and that their time is valued. This policy ensures that both, our clients and our caretakers are treated with respect regarding their time and availability, and clients needs. Born to Thrive reserves the right to modify this cancellation policy at any time. Any changes will be communicated to clients via email & on webpage. Please reach out for more info.
Contact Details
estefani@btthrive.com